• 01 Driver requirements

  • 02 Choosing a rental company

  • 03 The process of booking a car

  • 04 Making payments

  • 05 Insurance questions

  • 06 Changing or cancelling a booking

  • 07 Optional extras for your hire

  • 08 Pick up questions

  • 09 Questions that arise while on hire

  • 10 The drop off at the end of the hire

  • 11 Troubleshooting

Driver requirements

How old do you have to be to drive a rental car?

How long do you have to hold a licence for to rent a car?

What type of licence do I need to rent a car?

Do I need an international driver licence?

If I forget my licence, can I still rent the car?

How much do additional drivers cost?

How many drivers am I allowed?

Choosing a rental company

What should I consider when choosing a rental car company?

What is included in the advertised rate?

What is the latest time I can book and still get a car?

How is the rental price calculated?

The process of booking a car

What do I need to do to book a car?

Am I going to get the exact car that I book or see in a photograph?

How can I access my booking and personal details to update them?

Does my car rental include unlimited miles/kilometres?

How do I know I have successfully booked?

Can I pick up or drop off my car outside normal office hours?

What do I need to have with me to pick up the car?

When do I sign the rental agreement?

Making payments

Can I rent a car without a credit card?

Are there any fees charged for using a credit card?

Can I use a debit card, EFTPOS card, or Travel Card?

Do I need to pay a deposit at the time of booking?

Do I have to leave a bond with the rental car company before I leave?

When will the bond be released from my credit card?

What will I be charged when I arrive to pick up my car?

Insurance questions

What is an excess or deductible?

When is the excess payable?

How much is the excess or deductible?

What insurance comes with every hire by virtue of booking with EZU Car Rentals?

What additional insurance can I purchase with EZU Car Rentals?

When do I need to decide if I want full coverage?

What about theft?

How much will I be charged if I need to make an insurance claim?

Changing or cancelling a booking

How do I amend my booking?

What if I amend my booking to make the hire substantially shorter?

How do I cancel my booking?

What if I simply do not show up on the pickup date?

What charges are there for cancelling my booking?

Optional extras for your hire

What additional equipment can I hire?

How do I pay for additional equipment?

Can I add extra equipment later or at the time of pick up?

What are the legal requirements for having car seats, booster seats or capsules for children?

Pick up questions

Where do I find pick up and drop off instructions?

What are the usual office hours for picking up my vehicle?

What if my flight is delayed or cancelled?

Can I pick up after hours?

Questions that arise while on hire

What should I do when I get my car?

Is there anywhere that I cannot go with my rental

Do I have unlimited km or are there restrictions on how far I can travel?

What if I have broken down?

What if I have had an accident?

Can I drop my car off at a different location?

Can I drop the rental off later than that on my rental agreement?

Do I have to pay for toll roads?

The drop off at the end of the hire

What do I need to do before handing back the keys?

What is the fuel policy?

What additional charges might I be asked to cover at the end of the hire?

Can I get a refund if I return the car early?


Why am I having trouble completing my booking?

Why are the rates different to those advertised?

Why are there no vehicles showing up for the rental period I have selected?