FAQ

25 years is the usual minimum age for car rental companies in New Zealand. But, EZU allows any driver who is 21 years or older to hire. However, drivers below 25 years old will have to pay a young driver's fee of $10 daily.

First, enter the location and time to search for the vehicle you want. You can then fill in the booking form, complete the reservation, and confirm the booking. Once you're done, print the voucher, check that you have the necessary documentation to collect your rental and pick up the vehicle.

You need to have your driver's licence and a credit card.

Yes, you can hire our Auckland car rentals using any licence that is in English. If your driver's licence isn't in English, you will need a certified translation. Additionally, you can use an International Driver's Permit.

Yes, our team will note your car recommendations and do our best to provide the vehicle models you have requested.

You can pay for Auckland car rentals using cash, a VISA card, or a debit card. However, you will require a credit card for security over the car in most cases. At EZU Auckland Branch, we may request that you pre-authorise NZ$1000 as a security deposit on your card. This depends on the type of insurance you buy.

Having an Auckland car rental insurance is highly recommended. It can help you cover:

• Damage to the rental car

• Damage to a third party's car and property

• Any towing costs

• Theft or vandalism of the car

Yes, EZU offers pick-up and drop-off services from the airports. Please enquire to find out more.

Yes, we are flexible so you can make changes to the date and times whenever you want. But it may be hard to find a car during peak seasons. If you extend the booking, you will have to incur extra charges.

At EZU Auckland, we won't charge you any money for a cancellation. If possible, please get in touch with us in advance to cancel your booking.

You can hire Auckland car rentals for any length of time at EZU. However, we advise that you renew the contract and replace the car every 6 months. It allows us to carry out a comprehensive inspection and do the necessary maintenance.

At EZU, we provide car seats and booster seats that comply with the law to ensure your safety during the trip.

While it may be tempting to save money and treat your car rental as a hotel, freedom camping in a vehicle is illegal in New Zealand.

If you are looking for car rentals in Auckland, EZU Rental Cars is your best bet. We offer pick-ups and drop-offs as well as take you where public transportation can't.

Experience a unique and convenient way to explore the beautiful landscapes of Auckland. Book with us today.

EZU Car Rental's Auckland branch will not charge you anything extra for a cancellation. If possible, please contact us in advance to cancel your booking. We are happy to help you and are very flexible.

Yes, you can make modifications to the date and times whenever you wish. However, please be aware that in peak seasons there may not be a car available for your new arrangements and there will be extra charges if you extend the booking. We suggest you try to make any changes as soon as you can to avoid disappointment.

You can rent the vehicle for any length of time at EZU, but we recommend that you renew the contract and replace the vehicle every 6 months. The reason for this is to ensure your safety and serve you the best we can. The EZU car rental branch in Auckland will carry out a comprehensive inspection and do maintenance as required on your vehicle every 6 months, even if you do not change vehicles.

Yes, the EZU branch inAuckland will accept any licence that is in English. If your driver's licence is not in English, you will need to bring the original driver's licence and an English translation or an International Driver's Permit for the rental service.

You need to bring your driver's licence and a credit card, in your name, to hire a car.

Yes, EZU's Auckland branch accepts any driver from 21-years-of-age. However, young drivers between 21 and 25 years old will have to pay a young driver fee of $10 per day.

Yes, the EZU Auckland branch is currently offering two additional drivers free of charge.

You can purchase extra insurance at EZU's Auckland Branch. We will offer you three alternatives, one of which will bring the excess to zero (please see below).

You can PAY for your rental using either your VISA card, cash, or a debit card. However, you will need a credit card for security over the vehicle. If you chose to pay by credit card, a fee of 2% applies. Please also note that when you pick up your car, EZU Auckland Branch may ask you to pre-authorise NZ$1000 as a security deposit on your card, depending on the type of insurance you purchase.